RETURN OF GOODS

Complete conditions for returning and complaining about goods can be found in our terms and conditions.

It may happen that the ordered goods do not meet your expectations. In such a case, you can return the goods to us within 14 days.

Only goods that are free from defects, have not been worn or used, and that contain the original tags can be returned. Please understand that if the returned goods are damaged, show signs of use, or do not contain the original tags, we are entitled to deduct from the refund the proportional price corresponding to the decrease in the value of the goods.

How can you send us the goods?

1. Pack the goods you want to return in the original or other suitable and clean box.

2. Attach the completed return form that we sent you with your order to the goods. If you do not have the form, you can find it as an attachment to our terms and conditions.

3. Secure the box sufficiently with adhesive tape.

4. No later than the last day of the deadline, take the goods to any Zásilkovna drop-off point and dictate this code to the operator: 95258263. At this time, you do not pay a shipping fee. If you choose another method of shipping, always send the shipment to our branch address at your own expense.

How to return goods at our e-shop branch?

1. You can return the goods to us within 14 days at our branch at Horní náměstí 407/27 in Olomouc during business hours. If for some serious reason our opening hours do not suit you, please contact us by phone at +420 777 477 827 and we can arrange another day or time.

2. Only goods that are free from defects, have not been worn or used, and contain original tags can be returned.

3. Have your order number ready.

Refunds and shipping costs

1. After receiving the shipment and checking the goods, we will refund your money within 14 days.

2. We do not cover shipping costs when returning goods. If you send the products in the manner recommended by us (via the Courier Service by dictating a code), the amount refunded for the goods will be reduced by the cost of this shipping.

GOODS COMPLAINTS

If a defect occurs within 2 years of receipt of the goods, you can make a complaint about such a product.

You can make a complaint at our branch in Olomouc, by phone at +420 777 477 827, or by e-mail at eshop@babyross.cz. Please have your order number ready for the complaint.

The following complaints procedure applies to complaints about goods purchased from our e-shop:

COMPLAINTS RULES

companies

ROS'S BAZAAR sro

registered office: Olomoucká 715, 751 01 Tovačov

ID: 08658277

registered in the Commercial Register kept by the Regional Court in Ostrava, Section C, File 80292

AND.

INTRODUCTORY PROVISIONS

1. These complaints procedures are prepared in accordance with Act No. 89/2012 Coll., Civil Code (hereinafter referred to as the "Civil Code"), as amended and Act No. 634/1992 Coll., on Consumer Protection, as amended.

2. These complaints procedures govern the procedure for the buyer - consumer (hereinafter referred to as the "buyer") to exercise rights arising from defects (hereinafter referred to as the "complaint") of goods sold by ROS'S BAZAAR sro, with its registered office at Olomoucká 715, 751 01 Tovačov, Company ID: 08658277 (hereinafter referred to as the "seller"). In the case of the buyer - entrepreneur, the valid statutory provisions on rights arising from defective performance shall apply without further ado.

3. The Seller regulates in detail the rights arising from defective performance in Article VII of the Seller's terms and conditions, which are available on the website https://www.babyross.cz (hereinafter referred to as the "Terms and Conditions"). Matters not regulated by these complaints procedures or the Terms and Conditions are governed by the legal system of the Czech Republic.

II.

PREVENTION

1. When selecting goods, it is necessary to ensure that the selected size of the product and its type exactly correspond to the needs of the buyer. When selecting goods, the buyer must take into account the purpose of use, material composition, design and method of care of the selected goods. Only goods corresponding to correctly selected parameters can properly serve the intended purpose. If the buyer has incorrectly selected the goods and for this reason the goods do not fulfill their purpose, this does not constitute a reason for a complaint about the goods according to the complaints procedure.

2. When purchasing goods through the online store at www.babyross.cz, the buyer is obliged to check the condition of the shipment upon receipt of the goods, in particular the integrity of the packaging or box, and then check the contents of the shipment and the condition of the delivered goods without undue delay. If obvious damage to the packaging of the goods is detected, the buyer is entitled to refuse to accept the shipment from the carrier. If damage or incompleteness of the contents of the shipment, i.e. the delivered goods, is detected, the buyer undertakes to report this to the seller without undue delay at the e-mail address eshop@babyross.cz, together with photo documentation of the damaged goods.

3. The buyer is obliged to ensure that the goods are used in accordance with their purpose and general rules of use throughout the entire period of use. When using the goods, it is also necessary to consider all factors that negatively affect the full functionality and service life of the product. Last but not least, maintenance of the goods is also necessary to ensure their functionality and good condition. Insufficient or incorrect maintenance of the goods significantly shortens their full functionality and service life.

III.

COMPLAINT TERMS

1. The seller is responsible to the buyer that the goods are free from defects upon receipt. In particular, the seller is responsible to the buyer that:

a. corresponds to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed characteristics,

b. is suitable for the purpose for which the buyer requires it and to which the seller has agreed, and

c. is delivered with agreed accessories and instructions for use, including assembly or installation instructions.

2. The seller is responsible to the buyer that, in addition to the agreed properties:

a. the goods are suitable for the purpose for which a thing of this type is usually used, also taking into account the rights of third parties, legal regulations, technical standards or codes of conduct of the sector in question, if there are no technical standards,

b. the goods, in terms of quantity, quality and other properties, including durability, functionality, compatibility and safety, correspond to the usual properties of things of the same type that the buyer can reasonably expect, also taking into account public statements made by the Seller or another person in the same contractual chain, in particular advertising or labelling,

c. the goods are delivered with all accessories, including packaging, assembly instructions and other instructions for use that the buyer can reasonably expect, and

d. the goods correspond in quality or design to the sample or design that the seller provided to the buyer before concluding the contract.

3. The provision in the previous paragraph shall not apply if the seller has specifically notified the buyer before concluding the contract that some property of the goods differs and the buyer has expressly agreed to this when concluding the contract.

4. If the goods do not meet the conditions set out above in paragraphs 1 and 2 of this Article, the goods are deemed to have a defect.

5. If a defect becomes apparent within one year of receipt, the item is deemed to have been defective upon receipt, unless the nature of the item or defect precludes this. This period does not run for the period during which the buyer cannot use the item, if he has rightfully pointed out the defect.

6. A change in the goods that occurred during the warranty period but was due to wear and tear, improper use, inappropriate or insufficient maintenance, natural changes in the material from which the goods are made, any damage by the buyer or a third party, or other improper intervention is not considered a defect.

7. If the seller sells goods that are marked as already used or containing a defect and for this reason the price of the goods is reduced, the buyer is informed that it is not possible to subsequently point out this defect and apply it when making a complaint about the goods. Such goods are always appropriately marked so that it is clear to the buyer that they are not goods that meet all the requirements specified in particular in paragraphs 1 and 2 of this article, and therefore their price is reduced.

8. The seller is also liable to the buyer for a defect caused by incorrect assembly or installation carried out by the seller or under his responsibility under the contract. This also applies if the assembly or installation was carried out by the buyer and the defect occurred as a result of a deficiency in the instructions provided by the seller or the provider of digital content or digital content services, if the item has digital properties.

9. The buyer does not have the right to claim defective performance if the defect was caused by the buyer himself. At the same time, wear and tear caused by normal use or, in the case of a used item, wear and tear corresponding to the extent of its previous use is not a defect.

10. When making a complaint, the buyer is obliged to ensure that the goods complained about meet hygiene requirements, i.e. are hygienically safe and free from all impurities. Along with the submitted goods, it is always necessary to provide proof of purchase and accessories of the goods, which are necessary for assessing and processing the complaint.

11. When making a complaint, the seller is obliged to issue a written confirmation to the buyer stating the date of the complaint, its content, the requested method of settlement and the buyer's contact details. This obligation also applies to other persons authorized to carry out repairs or settle the complaint.

IV.

PLACE FOR FILING A COMPLAINT

1. The buyer can claim the goods in person at Horní náměstí 407/27, 779 00 Olomouc, during the opening hours of the establishment (i.e. on Mondays and Wednesdays from 9:30 to 17:00, on Thursdays from 8:00 to 12:00), through a postal service delivery person, by phone at +420 777 477 827 or by e-mail at eshop@babyross.cz. The seller is obliged to accept the claim at any of its establishments, where this is possible with regard to the range offered, or at the company's registered office.

2. An employee authorized to handle complaints is present at the seller's premises during all operating hours.

IN.

DEADLINES FOR FILING A COMPLAINT

1. The buyer may report a defect that appears on the goods within two years of receipt.

2. If the purchased goods are marked as used, the period for filing a complaint may be shortened to one year by agreement between the seller and the buyer.

3. The complaint will be handled by the seller, including the removal of the defect, without undue delay, but no later than 30 days from the date of the complaint. The complaint is considered to have been filed at the time of delivery of the buyer's expression of will, in which he points out and describes the defect, to the seller. The buyer is obliged to provide the seller with the necessary cooperation, i.e. to enable the examination of the goods complained of.

VI.

COMPLAINT CONTENT

1. When making a complaint, the Buyer shall inform the Seller of the right he is exercising from the defective performance. The Buyer may demand the removal of the defect (delivery of new goods without defects or repair of the item), a reasonable discount on the purchase price or withdraw from the contract, all under the conditions specified in Article VII. Paragraphs 9 to 13 of the Terms and Conditions. This right cannot be chosen in violation of the law.

2. If the buyer neglects to state the method of handling the complaint when reporting a defect, the seller will inform him of this.

3. The Seller is obliged to issue the Buyer a written confirmation when making a complaint, stating the date on which the Buyer made the complaint, its content, the method of handling the complaint requested by the Buyer, and the Buyer's contact details for the purpose of providing information on the handling of the complaint.

VII.

COMPLAINT PROCESSING COSTS

1. To eliminate the defect, the seller will take over the goods at his own expense.

2. The buyer who has a right arising from defective performance is also entitled to compensation for the costs reasonably incurred in exercising this right. However, if the buyer does not exercise the right to compensation within one month after the expiry of the period for pointing out the defect, the court will not grant him this right if the seller objects that the right was not exercised in time.

VIII.

RESOLUTION OF CONSUMER DISPUTES

1. In the event that the buyer does not agree to the resolution of the complaint about the goods and a dispute arises between the buyer and the seller that cannot be resolved amicably, the buyer has the right, in addition to the right to judicial protection, to an out-of-court resolution of such a consumer dispute.

2. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, internet address: https://adr.coi.cz/cs, is responsible for the out-of-court resolution of consumer disputes.

3. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumers. For online dispute resolution, the platform at: http://ec.europa.eu/consumers/odr can be used.

IX.

FINAL PROVISIONS

1. The buyer's rights arising from the law are not affected by these complaints procedures.

2. Seller's contact details:

a. address of the registered office of ROS'S BAZAAR sro – Olomoucká 715, Tovačov I-Město, 751 01 Tovačov;

b. address of the establishment – Horní náměstí 407/27, 779 00 Olomouc;

c. e-mail: eshop@babyross.cz;

d. phone: +420 777 477 827;

e. Databox ID: yvvgrp5.

3. These complaints procedures come into force on the date of their issue.

In Olomouc on March 13, 2025